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FAQ

What are our current wait times?

⚠️ PLEASE READ BEFORE ORDERING ⚠️

We are a very small, family-run operation balancing regular jobs, disabilities, and family responsibilities. Your patience and understanding mean everything to us!
 

     CURRENT WAIT TIMES

  • Harnesses, Vests, Full Sets: Minimum 2–3 months

  • Patches, Leash Wraps, Patch Tabs, and Accessories:
    Minimum 3–6 weeks

⬆️ Wait times are estimates and may vary due to:

  • Order volume

  • Material availability

  • Holidays

  • Backordered items
     

    PROCESS OVERVIEW

  • After purchase, we’ll contact you to finalize order details

  • We’ll send a mock-up for approval

  • Wait times begin only after approval is received

  • We do not send frequent updates—if you haven’t heard from us, it’s simply because we’re working diligently behind the scenes

  • If you need anything, don’t hesitate to reach out—we’re happy to help
     

🚫 IMPORTANT NOTICE – AS OF 5/8/2025 🚫

Due to increased costs from tariffs and shipping, we are no longer accepting custom orders for:

  • Harnesses

  • Capes

  • Vests

  • Hybrid gear


We are now focusing on:

  • Patches

  • Leash wraps

  • Patch tabs

  • Occasional pre-made gear items

     

All outstanding orders (on Etsy or our website) will still be fulfilled as soon as possible.

​

Thank you so much for supporting our small shop. We appreciate your kindness, patience, and continued trust in us. 💜

Ordering & Fulfillment Process:

1: When you place an order, we confirm all details—theme, features, and measurements—to ensure a perfect fit for your dog. We are committed to delivering a product that is both functional and stylish, with meticulous attention to detail.

Please note that while we provide a comprehensive size guide to assist with accurate measurements, we cannot accept returns or exchanges for custom or premade items due to sizing issues.

2:  After finalizing your order details, we will provide visual mockups showcasing your selected colors, text, and specifications. Please review these carefully; this is the only opportunity to request adjustments before production begins.

3: We meticulously customize your service dog gear to meet your unique requirements. Once the design mock-ups are approved, your order moves into the embroidery and assembly stage, where it is crafted with precision and care.

As a very small, disabled-owned business, we handle multiple orders across several platforms, which can extend production times. Please note that this process may take several weeks, as we prioritize exceptional quality in every item we create.

 

​​Once completed, we may showcase your gear on our social media. You’ll receive shipping and tracking information, and we’ll provide a final photo of your items before they are sent.

Shipping Information

If you're in the process of moving, please get in touch with us promptly to update your address.

Once your order is ready for shipment, you’ll receive a tracking number via our website. Items typically ship within 24 to 48 hours, excluding weekends and holidays, and tracking may take up to 24 hours to update.

After shipment, it is your responsibility to track and receive the package. Hobbymutt is not liable for stolen or lost packages marked as delivered by USPS/UPS. If you'll be away, contact us to hold your item or arrange with the post office to hold the package.

In the event of theft, we cannot provide a free replacement.

WHAT IS A NON-DUPLICATION CLAUSE?


If a client provides an original design—one that is not based on copyrighted or trademarked characters or existing artwork—they may request a Non-Duplication. This ensures that, if their design is truly original, we will not create another set with the same design for any other customer.

Currency & Payment

All prices are quoted in USD. We accept payments exclusively through OUR Website, Etsy, and PayPal, for the protection of buyers and sellers.

Mock-Ups

We invest considerable effort into ensuring everything aligns with your vision and expectations. That’s why we provide mock-ups and revisions for your approval before starting work on your order.

Please note that we DO NOT create mock-ups unless the order is paid for.

Unfortunately, some have taken advantage of this process, leading to the implementation of this policy.

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