Terms & Conditions
Before purchasing from our shop, please take a moment to review and agree to our terms and conditions.
By purchasing this product, you confirm that you have a Service Dog for a disability and that it is legally recognized in your specific US state or other country.
We retain the right to decline service if we have concerns about the legality or safety of your service animal.
By purchasing from our website, Etsy store, or via PayPal, you confirm that you are over 18 or have obtained consent from a parent or legal guardian to use their payment method.
Please note: We are not responsible for purchases made by minors without the consent of a parent or legal guardian.
Returns and Refunds
Refunds are available only within 7 days if the error is on our end. The product must be returned unused within this 7-day window to qualify for a refund. Returns made after this period will not be eligible for a refund.
We are not responsible for errors in the measurements provided.
DO YOU ACCEPT CANCELLATIONS?
We do not accept cancellations, for any reason, once payment has been made.
The products for your order have been ordered, items have been allocated, and custom items may have been ordered for you.
DO YOU GIVE REFUNDS DUE TO WAIT TIMES?
We appreciate your understanding that refunds cannot be offered due to wait times.
While we understand that waiting can be frustrating, please note that the expected wait times were clearly communicated at the time of purchase and are also available on our Instagram, Etsy Shop, Website, and Google Docs. If you haven't been contacted about your order or don't see it listed on this document, please email us right away!
We apologize for any inconvenience this may cause.
CAN I GET A REFUND DUE TO MY UNEXPECTED SITUATION?
Please note that refunds cannot be issued for:
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Unexpected Pet-Related Incidents: Including unforeseen washes, vet bills, loss of the dog, or the dog's passing.
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Change in Gear Needs: If the gear no longer suits your requirements or style.
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Expedited Orders: If you initially accepted our wait times but now need the order sooner. If you need your items sooner, please reach out and we will work with you.
We understand these situations can be challenging and are here to support you.
However, to maintain fairness, we cannot accommodate refunds for these reasons. If you need assistance, please contact us.
Thank you for your understanding!
PRODUCT WARRANTIES AND STIPULATIONS
Any gear found to be faulty due to a construction error within 6 months of receipt will be repaired or replaced at no cost, excluding shipping fees. Return shipping to you will be covered by Hobbymutt. However, if the issue arises from improper use, Hobbymutt will not be liable for any resulting injuries or damages.
Any alterations or modifications to our items that have not been performed by hobbymutt will void all warranties.
What would be considered faulty?
Faulty gear includes cases where D-rings or buckles become loose or detach, bunny loops tear off the harness, or shoulder straps start to separate. Each situation will be thoroughly evaluated to determine the cause of the damage. It's important to consider whether the damage resulted from misuse, such as applying excessive pressure, exceeding the gear's rated capacity, or using the gear inappropriately (e.g., with roller blades, skateboards, or heely shoes).
Please remember that our gear is rated for LIGHT MOBILITY, as endorsed by our local vet.
FAILURE TO COMMUNICATE
If you do not maintain communication or provide the requested information for at least 6 months your order will be automatically canceled.
In these cases, we will not offer a refund.
*Valid reasons for failure to communicate may include but are not limited to hospital admissions, being in a coma, and circumstances that require evaluation based on the nature of our creations.
*Non-valid reasons for failure to communicate may encompass but are not limited to "not feeling like it" and "forgetting," among others.
MOCK-UPS
We invest considerable effort into ensuring everything aligns with your vision and expectations. That’s why we provide mock-ups and revisions for your approval before starting work on your order.
Please note that we DO NOT create mock-ups unless the order is paid for. Unfortunately, some have taken advantage of this process, leading to the implementation of this policy.
Have any questions or comments? Let us know!
PLEASE READ BEFORE PURCHASE
When you purchase from our shop you agree to our terms and conditions.
• If you are purchasing this product you are confirming that you have a Service Dog for a disability and legal in your specific US state or other countries.
•We reserve the right to deny service to anyone for any reason.
•We reserve the right to deny service if we question the legality or safety of your service animal.
•We reserve the right to deny service if you use a fake ID or certificate to authenticate your service animal.
• When purchasing items from my website, you are confirming that you are over 18 and purchasing our item(s) with your own money OR you have your parent(s) or legal guardian's permission to buy things with their credit/debit card.
WE ARE NOT RESPONSIBLE FOR MINOR MAKING PURCHASES WITHOUT THEIR PARENT(s) OR LEGAL GUARDIAN(s) CONSENT!
PRODUCT WARRANTIES AND STIPULATIONS
We handcraft every single item we provide in our shop.
Handcrafted items mean that these items are made without a pre-existing “pattern” and are assembled by hand.
This means that these items could potentially have minor flaws such as a stitch that may not be straight or a thread that may still be attached that may need to be snipped off when you receive the item. We’re human.
*We do not discount or refund for minor flaws caused by handcrafting that do NOT affect the functionality of the item.*
We only fix/replace items that are faulty due to possible handcrafted flaws. We strive for perfection on every item we create and do our best to make sure nothing has been missed.
Returns & Refunds
Faulty Gear
Alterations & Revisions
We have a 1 year warranty (from date of delivery) on all of our items! If your gear fails before that one year mark is up, we will fix OR replace it 100% free of charge and we will pay for the shipping. IF you misused the item(s) purchased, we will not replace them. Misuse incudes applying more pressure than you are supposed to or pulling more than the gear has been rated for or pulling on the item in the direction it was not intended for.
Our gear is rated for LIGHT MOBILITY and is VETERINARIAN APPROVED.
If you use other shops handles with our gear or our handles with another shops gear, your warranty is void.
Failure to Communicate
Should the buyer fail to communicate with us, the seller, for a period of 30 or more days despite an attempt to contact buyer, we will place your order on a hold. Exceptions apply for prior consent or knowledge for reasons of valid, long term non-communication. Once we have established contact again, your order will be placed in line.
Failure to communicate or provide requested information for a period of 6 months or longer will result in an automatic cancellation of your order. Any funds provided will at our discretion either be kept going towards donated gear, or partially refunded depending on items ordered and if reasons are valid.
*Valid reasons for failure to communicate include but are not limited to hospital admissions, being in a coma and reasons that would need to be evaluated due to what we create. Non valid reasons for failure to communicate include but are not limited to "not feeling like it", "forgetting", etc.
We work really hard to make sure everything is exactly how you dreamed and imagined! That's why we send you mock-ups and mock-up revisions so that you can approve the design we have made before we make it.
Sadly we have had people take advantage of our generosity as a result.
Because of this, we had to implement this policy.
If you have already approved your mock-up and we have either started on the order or even finished your order and you request a change, there will be an additional charge!
It takes a good chunk of time to make cut out and prepare your order, which may include embroidery and that is very time-consuming and costly.
Working on constant alterations/revisions wastes product(s)s and time, which we in turn lose time and money.
It also cuts into the time we need for all the orders we have.
Currently, the price for order alterations, after I have already started the order and cut the materials/started the embroidery, is $20.00 and can be found in our add ons & options section.
If your order is completely done and you require a change, you need to repay for the item(s).
Keep in mind, that if your alteration is something simple/small and will not affect the entire order, I may not charge you for it.
HOWEVER, THIS POLICY IS ON A CASE-BY-CASE BASIS.